Service Excellence Optimization Program


Training Guide

Managing customer service if not done with precision can make or break a business organization. Human Capital are the face of the organization, how they present themselves by way of attitude and behaviour will directly impact a buyer’s choice to return or meet competition. Proper customer service starts with staff being motivated, aligned corporate vision and honing their duties as well as job role.
Our Customer Service Optimization program promises to ‘wow’ your customers engage your human capital and retain your client base.
This course is practical and hands on it shows how Customer service dynamics can impact class distinction to outsmart competition.

For Whom:

Customized to suit frontline customer facing personnel like sales, marketers, account officers, client relationship personnel, chief negotiators including telesales employees.

Duration: 2 -3 Days

Training Packaging:

Special Course Features

Specific to the purpose and operating modalities of the course